Collection Site Policies and Expectations
Effective Date: January 2025
Location: 135 Bounds Street, Jackson, MS 39206
To ensure a safe, professional, and compliant experience for all clients, the following policies apply to all appointments
at this collection site.
Appointments & Arrival
All services are provided by appointment only. Clients may not arrive more than five (5) minutes prior to their scheduled appointment time. A fifteen (15) minute grace period is allowed for the tech and client. Appointments may be cancelled after this time.
Cancellations & Refunds
Appointments cancelled due to late arrival (after the 15 minute grace period) are not subject to refund eligibility unless MDD caused the delay. Rescheduling is subject to availability and must be done at least 2 hours before your appointment time.
Payment Policy
No cash payments are accepted. All payments must be made using approved digital payment methods prior to appointment or at the time of service.
Visitors & Accompaniment
Only the individual being tested is permitted inside the collection site. Minors must be accompanied by a legal parent or legal guardian. Additional guests, children, or observers are not permitted.
Conduct & Safety
Abusive, aggressive, or disruptive behavior will not be tolerated. The collection staff reserves the right to refuse or terminate services if safety is compromised.
Privacy & Compliance
All collections are conducted in accordance with applicable privacy laws and chain-of-custody requirements. Client information is handled confidentially and securely.
Cynathia C Wilkerson does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared only with subcontractors and service providers that support the delivery of SMS services, such as messaging platforms, telecommunications providers, or customer support vendors. This information is used solely to provide and operate the messaging service.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
SMS Messaging Disclosure
By providing your mobile number, you consent to receive SMS messages from MDD Testing Solutions regarding appointment confirmations, scheduling updates, and service-related communication. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to unsubscribe at any time. Reply HELP for assistance. Mobile opt-in information is not shared with third parties.
By opting in to SMS messages from Cynathia C Wilkerson, you agree to receive text messages for customer support, service updates, and other communications related to your account.
You can cancel the SMS service at any time. Just text STOP. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
By proceeding with services at this collection site, clients acknowledges that have read and/or agree to comply with these policies.
Support@nowmdd.com