Mobile DNA Discovery LLC – Terms & Conditions

Effective Date: January 2025

Location: 135 Bounds Street, Jackson, MS 39206

1. Introduction

Welcome to Mobile DNA Discovery LLC. By booking or receiving services from us, you agree to the terms and conditions outlined below. These terms apply to all services provided by Mobile DNA Discovery LLC, including mobile and in-office services.

2. Services Provided

Mobile DNA Discovery LLC provides mobile and in-office specimen collection and testing services, including but not limited to:

  • DNA testing (legal and non-legal)

  • CLIA-waived testing (A1C, glucose, cholesterol, pregnancy tests, flu tests, COVID screening and other rapid tests)

  • Drug and alcohol testing (urine, hair, saliva)

  • Phlebotomy and lab specimen collections

  • Non-Invasive Prenatal Paternity (NIPP)

  • Gender reveal blood testing

  • Fingerprinting and background services

  • Notary services

We partner with certified laboratories for test processing where applicable. Mobile DNA Discovery LLC is a collection and testing service provider. We do not diagnose, treat, or provide medical advice.

3. Appointment Scheduling & Deposits

  • All appointments require either a deposit or payment in full to secure a booking.

  • Deposits are non-refundable within 24 hours of the scheduled appointment.

  • Appointments are not confirmed until payment is received.

4. Cancellation & No-Show Policy

  • Appointments may be rescheduled one time with at least 24 hours’ notice.

  • Cancellations made less than 24 hours before the scheduled appointment forfeit the deposit.

  • No-call/no-show clients forfeit all deposits and fees paid and must rebook.

5. Mobile Travel Policy

  • A $25 local mobile service fee applies within a 25-mile radius of our office located at 135 Bounds Street, Jackson, MS 39206.

  • Beyond 25 miles, mobile travel is charged at $0.70 per mile (round trip).

  • Travel fees are non-refundable once travel has begun.

6. DNA Testing Policy

  • Non-Legal DNA Tests (Peace of Mind) are for personal information only and cannot be used in court.

  • Legal DNA Tests require a Chain of Custody process and valid ID from all tested adults.

  • Parents/legal guardians must provide consent for minors.

  • Mobile DNA Discovery LLC is not responsible for inconclusive or complex DNA outcomes due to genetic similarity or undisclosed relationships.

7. Drug Testing, CLIA-Waived Testing & Lab Collections

  • Clients must follow all collection instructions. Suspected tampering may result in termination of service.

  • For CLIA-waived testing, results are based on rapid screening technology and should not be used as a sole medical diagnosis.

  • Lab collection-only services involve sample collection only; results are processed by the partnered laboratory.

8. Results & Release Policy

  • Results will not be released until the account balance is paid in full.

  • Results are delivered only to the email used at the time of booking, regardless of who paid.

  • Estimated turnaround times vary by test type and laboratory conditions.

9. Payment Terms & Chargeback Policy

  • All payments must be completed before results are released.

  • By booking, the client authorizes Mobile DNA Discovery LLC to collect payment for requested services.

  • Chargebacks and bank disputes are not permitted once services begin.

  • Clients agree to resolve all billing concerns directly with Mobile DNA Discovery LLC before contacting their financial institution.

10. Confidentiality & Privacy

All client information is confidential and handled securely. Records and results are only shared with authorized individuals as permitted by law or written consent.

11. Lab & Medical Disclaimer

Mobile DNA Discovery LLC does not control laboratory processing times or outcomes. Results are based solely on the laboratory analysis. We do not interpret results or provide medical guidance.

12. Minor Testing Policy

Testing for minors under 17 requires consent from a parent or legal guardian. Guardianship documentation may be required.

13. Refund Policy

Refunds are not issued for:

  • Deposits canceled less than 24 hours from appointment

  • Missed or no-show appointments

  • Inconclusive results or retesting due to contamination, refusal, or lab rejection

  • Mobile travel fees once travel begins

  • Client refusal to complete testing during collection

  • Disagreements among parties or third-party payment issues

14. Refusal of Service

Mobile DNA Discovery LLC reserves the right to refuse service at any time in situations involving:

  • Safety concerns

  • Suspected fraud or tampering

  • Verbal abuse, harassment, or hostile environments

  • Illegal or unethical requests

15. Governing Law

These Terms & Conditions are governed by the laws of the State of Mississippi. Any disputes shall be handled exclusively in a Mississippi court of law.

If you do not agree to these Terms & Conditions, please do not use our services.

Any Questions?